The following statistics are collected for a Multi Line Hunt Group.
Parameter |
Type of statistic |
Description |
Average call duration | Gauge | The average duration of calls to the Multi Line Hunt Group. Note: this does not include queueing time. |
Terminating call attempts - number | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group. |
Terminating call attempts - answered | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group that were answered. |
Terminating call attempts - rejected as busy | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group that were rejected as busy. |
Terminating call attempts - not answered | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group that were not answered. |
Terminating call attempts - call usage | Usage | The duration of all calls made to the Multi Line Hunt Group, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time. |
Calls queued - number | Count | The total number of calls to the Multi Line Hunt Group that were added to the queue. |
Calls queued - answered | Count | The total number of calls to the Multi Line Hunt Group that were added to the queue that were then answered. |
Calls queued - rejected as busy | Count | The total number of calls to the Multi Line Hunt Group that were added to the queue that were then rejected as busy. |
Calls queued - not answered | Count | The total number of calls to the Multi Line Hunt Group that were added to the queue that were then not answered. |
Calls queued - rejected as queue full | Count | The total number of calls to the Multi Line Hunt Group that were not added to the queue because it was full. |
Call queue size - average | Gauge | The average number of calls in the call queue at the same time. |
Call queue size - low water mark | Low | The low watermark for the number of calls in the queue at the same time. |
Call queue size - high water mark | High | The high watermark for the number of calls in the queue at the same time. |
Percentage of all incoming MLHG calls queued | Percentage | The percentage of all incoming calls to the Multi Line Hunt Group that were added to the queue. |
Percentage of incoming calls to MLHG Pilot DNs queued | Percentage | The percentage of incoming calls to any MLHG Pilot Directory Numbers configured for the MLHG that were added to the queue. |
Average time in queue for queued calls | Gauge | The average time that each call added to the queue spent in the queue. |