'Summary Period' Call Agent Statistics

There are eight 'Summary Period' Call Agent Statistics objects, which each display statistics collected over a different time interval. Note that the summary periods are preconfigured; you cannot change the summary periods or create new 'Summary Period' Call Agent Statistics objects. All the 'Summary Period' Call Agent Statistics objects have the same fields. All the fields are read only and there are no management actions associated with these objects. However, you can reset all the fields of the 'Summary Period' Call Agent Statistics objects by clicking on the 'Reset statistics' pushbutton displayed in the Call Agent object.


Parameter

Type of statistic

Description
Current calls - number of active calls Gauge Number of currently active calls.
Current calls - number of activating calls Gauge Number of currently activating calls.
Current calls - number of deactivating calls Gauge Number of currently deactivating calls.
Emergency calls - number of connected calls Gauge Number of emergency calls that are in progress and have completed routing out of MetaSwitch. These calls may or may not be connected to the operator, because another switch might still be routing the call.
Emergency calls - number of calls that are being routed Gauge Number of emergency calls that are in progress but have not yet completed routing out of MetaSwitch. These calls will not yet be connected to the operator.
Subscriber originated calls - cumulative call attempts Counter Total number of call establishment attempts made for subscriber originated calls during the summary period.
Subscriber originated calls - average number of calls in progress Gauge Number of subscriber originated calls active.
Subscriber originated calls - high water mark High Highest number of subscriber originated calls at any time during the summary period.
Subscriber originated calls - low water mark Low Lowest number of subscriber originated calls at any time during the summary period.
Subscriber originated calls - usage Usage Call usage for subscriber originated calls during the summary period.
Incoming trunk calls - cumulative call attempts Counter Total number of call establishment attempts made for incoming trunk calls during the summary period.
Incoming trunk calls - average number of calls in progress Gauge Number of incoming trunk calls active.
Incoming trunk calls - high water mark High Highest number of incoming trunk calls at any time during the summary period.
Incoming trunk calls - low water mark Low Lowest number of incoming trunk calls at any time during the summary period.
Incoming trunk calls - usage Usage Call usage for incoming trunk calls during the summary period.
Call attempt failures - total - subscriber originated calls Counter Total number of failed call establishment attempts for subscriber originated calls during the summary period.
Call attempt failures - total - incoming trunk calls Counter Total number of failed call establishment attempts for incoming trunk calls during the summary period.
Call attempt failures - subscriber busy - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because a subscriber line was busy. (This includes calls to ISDN where there was no free circuit on the PRI, calls to SIP subscribers where the maximum call appearance limit has been reached, and calls to a PBX where there is no free PBX line.)
Call attempt failures - subscriber busy - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because a subscriber line was busy. (This includes calls to ISDN where there was no free circuit on the PRI, calls to SIP subscribers where the maximum call appearance limit has been reached, and calls to a PBX where there is no free PBX line.)
Call attempt failures - subscriber unavailable - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because the subscriber was unavailable (for example because of VoIP network problems).
Call attempt failures - subscriber unavailable - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because the subscriber was unavailable (for example because of VoIP network problems).
Call attempt failures - no trunk circuit available - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because there was no free circuit on the target trunk. (This includes calls to SIP trunks where the maximum call appearance limit for the trunk has been reached.)
Call attempt failures - no trunk circuit available - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because there was no free circuit on the target trunk. (This includes calls to SIP trunks where the maximum call appearance limit for the trunk has been reached.)
Call attempt failures - trunk network busy or failed - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because a subscriber line on another switch was busy, or because there was no free circuit on a remote trunk (not connected to the local NE).
Call attempt failures - trunk network busy or failed - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because a subscriber line on another switch was busy, or because there was no free circuit on a remote trunk (not connected to the local NE).
Call attempt failures - trunk failed - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because the target trunk has failed.
Call attempt failures - trunk failed - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because the target trunk has failed.
Call attempt failures - number validation failed - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed during number validation. These failures may be caused by
  • an incorrect dialed number that does not match the NE's number validation tables
  • a missing or incorrect entry in the number validation tables.
Call attempt failures - number validation failed - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed during number validation. These failures may be caused by
  • an incorrect dialed number that does not match the NE's number validation tables
  • a missing or incorrect entry in the number validation tables.
Call attempt failures - no digits received - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because no dialed digits were received.
Call attempt failures - no digits received - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because no dialed digits were received.
Call attempt failures - routing failed - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed during routing (calls that could not be routed for a reason other than those listed above).
Call attempt failures - routing failed - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed during routing (calls that could not be routed for a reason other than those listed above).
Call attempt failures - resource shortage - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because of a resource failure within the NE (such as memory shortage).
Call attempt failures - resource shortage - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because of a resource failure within the NE (such as memory shortage).
Call attempt failures - media failed - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because the required media failed or because the required media type is not supported.
Call attempt failures - media failed - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because the required media failed or because the required media type is not supported.
Call attempt failures - signaling failed - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because of a failure in signaling (such as interworking errors).
Call attempt failures - signaling failed - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because of a failure in signaling (such as interworking errors).
Call attempt failures - system congestion - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because of system congestion. This can occur in high-load conditions when unusually large numbers of customers are trying to establish calls at the same time.
Call attempt failures - system congestion - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because of system congestion. This can occur in high-load conditions when unusually large numbers of customers are trying to establish calls at the same time.
Call attempt failures - handled by Call Services - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because the calls were rejected by call services such as Do Not Disturb or Anonymous Call Rejection.
Call attempt failures - handled by Call Services - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because the calls were rejected by call services such as Do Not Disturb or Anonymous Call Rejection.
Call attempt failures - others - subscriber originated calls Counter Number of call establishment attempts for subscriber originated calls during the summary period that failed because of reasons other than those listed above.
Call attempt failures - others - incoming trunk calls Counter Number of call establishment attempts for incoming trunk calls during the summary period that failed because of reasons other than those listed above.
Active call failures - subscriber originated calls Counter Number of subscriber originated calls that failed from an active state (calls that were cut off while the call was in progress) during the summary period. This count includes all deactivation causes other than normal release.
Active call failures - incoming trunk calls Counter Number of incoming trunk calls that failed from an active state (calls that were cut off while the call was in progress) during the summary period. This count includes all deactivation causes other than normal release.
Calls from local line to local line - cumulative count Counter Total number of calls from a local line to another local line during the summary period.
Calls from local line to local line - average number Gauge Number of calls active from a local line to another local line.
Calls from local line to local line - high water mark High Highest number of calls active from a local line to another local line at any time during the summary period.
Calls from local line to local line - low water mark Low Lowest number of calls active from a local line to another local line at any time during the summary period.
Calls from local line to local line - usage Usage Call usage for calls from a local line to another local line during the summary period.
Calls from local line to trunk - cumulative count Counter Total number of outgoing calls from a local line to a trunk during the summary period.
Calls from local line to trunk - average number Gauge Number of outgoing calls active from a local line to a trunk.
Calls from local line to trunk - high water mark High Highest number of outgoing calls active from a local line to a trunk at any time during the summary period.
Calls from local line to trunk - low water mark Low Lowest number of outgoing calls active from a local line to a trunk at any time during the summary period.
Calls from local line to trunk - usage Usage Call usage for outgoing calls from a local line to a trunk during the summary period.
Calls from local line to IVR - cumulative count Counter Total number of calls from a local line to an IVR termination (announcement or Call Service menu) during the summary period.
Calls from local line to IVR - average number Gauge Number of calls active from a local line to an IVR termination (announcement or Call Service menu).
Calls from local line to IVR - high water mark High Highest number of calls active from a local line to an IVR termination (announcement or Call Service menu) at any time during the summary period.
Calls from local line to IVR - low water mark Low Lowest number of calls active from a local line to an IVR termination (announcement or Call Service menu) at any time during the summary period.
Calls from local line to IVR - usage Usage Call usage for calls from a local line to an IVR termination (announcement or Call Service menu) during the summary period.
Calls from trunk to local line - cumulative count Counter Total number of incoming calls from a trunk to a local line during the summary period.
Calls from trunk to local line - average number Gauge Number of incoming calls active from a trunk to a local line.
Calls from trunk to local line - high water mark High Highest number of incoming calls active from a trunk to a local line at any time during the summary period.
Calls from trunk to local line - low water mark Low Lowest number of incoming calls active from a trunk to a local line at any time during the summary period.
Calls from trunk to local line - usage Usage Call usage for incoming calls from a trunk to a local line during the summary period.
Calls from trunk to trunk - cumulative count Counter Total number of transit calls from a trunk to another trunk during the summary period.
Calls from trunk to trunk - average number Gauge Number of transit calls active from a trunk to another trunk.
Calls from trunk to trunk - high water mark High Highest number of transit calls active from a trunk to another trunk at any time during the summary period.
Calls from trunk to trunk - low water mark Low Lowest number of transit calls active from a trunk to another trunk at any time during the summary period.
Calls from trunk to trunk - usage Usage Call usage for transit calls from a trunk to another trunk during the summary period.
Calls from trunk to IVR - cumulative count Counter Total number of incoming calls from a trunk to an IVR termination (announcement or Call Service menu) during the summary period.
Calls from trunk to IVR - average number Gauge Number of incoming calls active from a trunk to an IVR termination (announcement or Call Service menu).
Calls from trunk to IVR - high water mark High Highest number of incoming calls active from a trunk to an IVR termination (announcement or Call Service menu) at any time during the summary period.
Calls from trunk to IVR - low water mark Low Lowest number of incoming calls active from a trunk to an IVR termination (announcement or Call Service menu) at any time during the summary period.
Calls from trunk to IVR - usage Usage Call usage for incoming calls from a trunk to an IVR termination (announcement or Call Service menu) during the summary period.
Multiparty calls - cumulative count Counter Total number of calls involving three or more endpoints during the summary period.
Multiparty calls - average number Gauge Number of calls active involving three or more endpoints.
Multiparty calls - high water mark High Highest number of calls involving three or more endpoints at any time during the summary period.
Multiparty calls - low water mark Low Lowest number of calls involving three or more endpoints at any time during the summary period.
Multiparty calls - usage Usage Call usage for calls involving three or more endpoints during the summary period.