MLHG Member

The MLHG Member object is a child of the Multi Line Hunt Group object. It identifies a member of the Multi Line Hunt Group, which must be a Business Group Line, MLHG Pilot Directory Number or MADN in the same Business Group as the parent Multi Line Hunt Group. An MLHG Member's number can be in more than one Multi Line Hunt Group, but can only be logged in to one Multi Line Hunt Group at a time.

A Multi Line Hunt Group can have a maximum of 32 child MLHG Members.

The order of MLHG Members within the parent MLHG is significant, because this is used by the MLHG to determine which MLHG Member receives a call if more than one is available. For example, Linear distribution will always start with the first Member in the list, and work down the list until it finds a non-busy Member. Two object specific actions (Move Up and Move Down) allow you to alter this order.

Object-Specific Actions
Move Up The Move Up action moves the MLHG Member up the list of MLHG Members by one position.
Move Down The Move Down action moves the MLHG Member down the list of MLHG Members by one position.
Statistics Opens the Statistics viewer, which allows you to view historical statistics data for this object.

Parameter

Access

Description
Directory number Create The 10-digit directory number of the MLHG Member. This can be a Business Group Line, a MLHG Pilot Directory Number in the same Business Group, or a MADN in the same Business Group.
  • You can select Business Group Lines that are already MLHG Members for another Multi Line Hunt Group if Login/logout supported is set to True for that MLHG Member.
  • You can select MADNs and MLHG Pilot DNs only if they are not members of another MLHG.
Either type in the directory number, or click on the ellipsis symbol at the end of the field to select from the list of available numbers.
Login/logout supported Change This field is visible only if the Directory number field refers to a Business Group Line (and not an MLHG Pilot DN or MADN). Specifies whether the Business Group Line user can log in and out of Multi Line Hunt Groups. Values:
  • True
    If the Directory number is a Business Group Line that is an MLHG Member for another MLHG, this field must be set to True.
  • False
The default value is specified by the Login/logout supported by default for new members field on the parent MLHG.
Logged in Change This field is visible only if the Directory number field refers to a Business Group Line (and not an MLHG Pilot DN or MADN), and Login/logout supported is set to True. Specifies whether the Business Group Line user is logged in to the parent MLHG. A Business Group Line user can be logged in to only one MLHG at once (but does not have to be logged in to any MLHGs). Values:
  • True
    If you set this value to True, the Business Group Line user is logged out of any other Multi Line Hunt Groups.
  • False (default)