MLHG Pilot Directory Number

The MLHG Pilot Directory Number object is a child of the Multi Line Hunt Group object.

The MLHG Pilot Directory Number object assigns a number to the Group which does not correspond to a specific line within the group. These can be used, for example, as a centralized contact number for a call center. When this number is called, the call will be forwarded to an MLHG Member within the group that is not busy.


Parameter

Access

Description
Pilot directory number Create The directory number (full national telephone number including the leading zero) that an external caller dials to access the MLHG Pilot DN. This must be an unused number within a Business Group Number Block for this Business Group. Either type in the number, or click on the ellipsis symbol at the end of the field to select from the list of numbers not currently in use. If you click on the ellipsis symbol, the dialog box that appears presents sub-ranges from the parent BG Number Blocks and then sub-ranges within them. Select the sub-range from which the number should be taken and click on Next. In the next dialog box, select a number and click on OK to accept this number. (If no number is shown, this indicates that there are no free numbers in the range; click on Back and select a different number range.)
Persistent Profile Change The Persistent Profile that is used as a basis for the configuration of this MLHG Pilot DN and its call services. The default values for many other fields in the MLHG Pilot DN's configuration are taken from the selected profile. Select from the list of Persistent Profiles that are configured for use by MLHG Pilot DNs, or select Persistent Profile "None" to use the system defaults instead of using a profile.
Intercom dialing code Read only If this Pilot Directory Number is included within an Intercom Code Range defined for this Business Group, this field shows the intercom code that other subscribers within the group can use to call this MLHG.
Customer information Change A text field that can be used to store information about the MLHG Pilot Directory Number, for example the address of the customer associated with it. This field is optional; you can supply up to 64 characters of free-form text. (This text can include accented / international characters as defined in ISO 8859-1.) The text wraps to the width of the field on screen, or you can use the Enter key to force linebreaks. The total contents of all six Customer information fields must not exceed 164 characters.
Customer information 2 Change A text field that can be used to store additional information about the MLHG Pilot Directory Number. This field is optional; you can supply up to 32 characters of free-form text. (This text can include accented / international characters as defined in ISO 8859-1.) The total contents of all six Customer information fields must not exceed 164 characters.
Customer information 3 Change A text field that can be used to store additional information about the MLHG Pilot Directory Number. This field is optional; you can supply up to 32 characters of free-form text. (This text can include accented / international characters as defined in ISO 8859-1.) The total contents of all six Customer information fields must not exceed 164 characters.
Customer information 4 Change A text field that can be used to store additional information about the MLHG Pilot Directory Number. This field is optional; you can supply up to 32 characters of free-form text. (This text can include accented / international characters as defined in ISO 8859-1.) The total contents of all six Customer information fields must not exceed 164 characters.
Customer information 5 Change A text field that can be used to store additional information about the MLHG Pilot Directory Number. This field is optional; you can supply up to 32 characters of free-form text. (This text can include accented / international characters as defined in ISO 8859-1.) The total contents of all six Customer information fields must not exceed 164 characters.
Customer information 6 Change A text field that can be used to store a name for this MLHG Pilot Directory Number, which is displayed in the Web Self-Care interface. You can set this field in the EMS, or the Business Group administrator can set it using Web Self-Care. (This text can include accented / international characters as defined in ISO 8859-1.) The total contents of all six Customer information fields must not exceed 164 characters.
Number status Change Inactive Specifies the status of this number. Values:
  • Normal (default)
    Normal number on this exchange.
  • Ported to
    Number from a different exchange that has been ported to this exchange (for use by a subscriber connected to this exchange).
  • Ported from (UK only)
    Number ported from this exchange to a different exchange (for use by a subscriber connected to that exchange).
  • Ported out (North America only)
    Number ported from this exchange to a different exchange (for use by a subscriber connected to that exchange).
  • Reserved - ported in (North America only)
    Number from a different exchange that has been ported to this exchange, but is not yet in use by a subscriber connected to this exchange.
  • Recently moved
    Number that a subscriber has recently stopped using, to change to another exchange or to another number on this exchange. When someone calls this number, the NE plays an announcement about the change.
  • Reserved - old number
    Number that has previously been used and is being kept for a period of time before re-use.
  • Reserved for future use
    Number that has been reserved for future use.
  • Non-geographic
    Non-geographic number owned by this switch. This number status is used when there is a requirement to define a subscriber with a non-geographic Directory Number. Calls to this subscriber will only succeed if this switch and adjacent switches are configured to route calls directly to this number without performing AIN non-geographic number lookups.
Recently moved from old number Change Inactive Specifies whether this subscriber has recently moved to this directory number from a different number. This field appears only if Number status is set to Normal, Ported to, or Non-geographic. Values:
  • True
  • False (default)
Moved from directory number Change The old directory number from which this subscriber has moved. This field appears only if Recently moved from old number is set to True. Specify the number as a full national telephone number including the leading zero.
Connect call after announcement Change Inactive This field appears only if Number status is set to Recently moved. Specifies whether a caller who calls the old number should be connected to the new number after an announcement. Values:
  • True
    The caller hears an announcement about the number change, and is then connected to the new number. The field Moved to directory number must specify a number configured on this MetaSwitch NE.
  • False (default)
    The caller hears an announcement that the number has changed, but is not automatically connected.
Moved to directory number Change Inactive The new directory number to which this subscriber has now moved. This field appears only if Number status is set to Recently moved, and is required if Connect call after announcement is set to True. Specify the number as a full national telephone number including the leading zero.
Ported exchange ID Change Inactive The ID of the exchange to which calls for this subscriber should be redirected. This is a 5-digit number, allocated by the OFTEL Numbering Unit. When redirecting the call, the MetaSwitch NE identifies the target exchange by adding a 6-digit prefix to the called number; the prefix consists of the digit 5 followed by this exchange ID. This field appears, and must be supplied, only if the Number status field is set to Ported from.
PIN Change The personal identification number (PIN) that this subscriber should use to access services related to their phone line. This field appears only if Number status is set to Normal, Ported to, or Non-geographic. You must specify a valid PIN before the subscriber can access any services that require a PIN. Specify a 4-digit number. (This field defaults to 0000, which is not a valid PIN, so you are forced to enter a specific value.)
Timezone Change Specifies the timezone for this subscriber. Note that you cannot explicitly set this field to Unknown. Choose Use default or specify a value:
  • Unknown
  • EEST (+2)
  • CET (+1)
  • GMT (+0)
  • WET (-1)
  • GMT-2 (-2)
  • GMT-3 (-3)
  • AST (-4)
  • EST (-5)
  • CST (-6)
  • MST (-7)
  • PST (-8)
  • ALST (-9)
  • HST (-10)
  • SST (-11)
Adjust for Daylight Savings Change This field appears only if Timezone is not set to Unknown. This specifies whether the time for this line should be automatically adjusted for daylight savings time. This moves the subscriber's time forward one hour at 1am (local time) on the last Sunday in March, and back one hour at 1am (local time) on the last Sunday in October. Choose Use default or specify a value:
  • True
  • False
If Timezone is set to Unknown (so this field is hidden), this field is treated as being set to False.
Enabled date Read only The date and time at which this object was enabled in the EMS.
Diagnostics - logging - log level Change Specifies the level of logs recorded for this object. Logs with a priority equal to or greater than the priority specified are recorded. Set to Default level to use the system-wide default level. Values:
  • Level 10 (diagnostics)
  • Level 20 (verbose statistics)
  • Level 30 (verbose operational)
  • Level 40 (statistics)
  • Level 50 (audit)
  • Level 60 (operational)
  • Level 70 (unexpected)
  • Level 80 (error)
  • Level 90 (fatal)
  • Default level (default)
Diagnostics - API trace - enabled Change Specifies whether API tracing is enabled for this object. Values:
  • True
  • False (default)
Diagnostics - API trace - trace tag Change An optional text string inserted into API tracing and PD logging for this object. (This string can include accented / international characters as defined in ISO 8859-1.) If you want to filter on this tag in the craft interface, do not include spaces or any of the characters ^ \ $ * + ? | ( ) , . ' ' " [ ] { }.
Diagnostics - API trace - trace remote number Change The remote directory number that should be API traced. Outgoing calls made to this number or incoming calls received from this number should be API traced. If a directory number is not specified, all calls to and from this server will be API traced.
Summary child alarm state Read only Summarizes the alarm status for all children of this object. Values:
  • Clear
    No alarms are currently raised.
  • Attention Required
    Attention Required - one or more child objects are not operating normally, and need operator intervention.
  • Attend To Dependent
    Attention Required elsewhere - another object on which one or more child objects depend is not operating normally.
Requested status Read only Specifies whether an administrator has attempted to enable the MLHG Pilot DN. Values:
  • Enabled
    The object has been enabled.
  • Disabled
    The object has not been enabled or has been disabled.
Actual status Read only Specifies the current status of the MLHG Pilot DN. Values:
  • Enabled
    The object has been enabled.
  • Disabled
    The object has not been enabled or has been disabled.