Call Pickup Group Statistics

The Call Pickup Group Statistics object is a child of the Call Pickup Group object. There is a single instance of the Call Pickup Group Statistics object for each Business Group. The Call Pickup Group Statistics object does not have any fields or pushbuttons, and you cannot configure or manage it. It exists simply as a way of grouping its 'Summary Period' child objects.

Counter type statistics record the total count of events (or time) during the particular time interval. High and Low type statistics record the highest or lowest value of the field reached during the particular time interval. Gauge type statistics show the average value of the field during the particular time interval, with a sampling rate of once every 5 minutes. Gauge statistics for the current and previous 5 minute time intervals are therefore a single snapshot value.

There are eight 'Summary Period' Call Pickup Group Statistics objects, which each display statistics collected over a different time interval. Note that the summary periods are preconfigured; you cannot change the summary periods or create new 'Summary Period' Call Pickup Group Statistics objects. All the 'Summary Period' Call Pickup Group Statistics objects have the same fields. All the fields are read only and there are no management actions associated with these objects. However, you can reset all the fields of these objects by clicking on the 'Reset statistics' pushbutton displayed in the Call Pickup Group object.