'Summary Period' Call Agent Statistics

The following statistics are collected for the Call Agent object.


Parameter

Type of statistic

Description
Traffic information: Calls - Calls currently connected Gauge Number of connected calls.
Traffic information: Calls - Calls currently connecting Gauge Number of calls where digits have been received but the call is not yet connected.
Traffic information: Calls - Calls currently disconnecting Gauge Number of calls where a release has been received but call termination has not yet completed.
Traffic information: Emergency calls - Calls currently connected Gauge Number of connected emergency calls.
Traffic information: Emergency calls - Calls currently connecting Gauge Number of emergency calls where digits have been received but the call is not yet connected. Note that a call can be classified as an emergency call (and included in this statistic) only after number validation has completed.
Traffic information: Calls originated on-switch - Total call attempts Counter Number of call establishment attempts made by subscribers on this Call Agent.
Traffic information: Calls originated on-switch - Calls currently connected Gauge Number of connected calls made by subscribers on this Call Agent.
Traffic information: Calls originated on-switch - Calls currently connected - high water mark High Highest number of calls made by subscribers on this Call Agent at any time during the summary period.
Traffic information: Calls originated on-switch - Calls currently connected - low water mark Low Lowest number of calls made by subscribers on this Call Agent at any time during the summary period.
Traffic information: Calls originated on-switch - Call usage Usage Call usage for calls made by subscribers on this Call Agent, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Traffic information: Calls from trunks - Total call attempts Counter Number of call establishment attempts for incoming trunk calls.
Traffic information: Calls from trunks - Calls currently connected Gauge Number of connected incoming trunk calls.
Traffic information: Calls from trunks - Calls currently connected - high water mark High Highest number of incoming trunk calls at any time during the summary period.
Traffic information: Calls from trunks - Calls currently connected - low water mark Low Lowest number of incoming trunk calls at any time during the summary period.
Traffic information: Calls from trunks - Call usage Usage Call usage for incoming trunk calls, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Traffic information: Calls originated on-switch - Failed call attempts Counter Number of calls made by subscribers on this Call Agent that could not be established. This includes calls that were not established for normal reasons (not because of an error condition), for example:
  • calls for which the called subscriber was busy or unavailable
  • calls that failed in number validation or routing because the number was misdialed.
Traffic information: Calls from trunks - Failed call attempts Counter Number of failed call establishment attempts for incoming trunk calls. This includes calls that were not established for normal reasons (not because of an error condition), for example:
  • calls for which the called subscriber was busy or unavailable
  • calls that failed in number validation or routing because the number was misdialed.
Traffic information: Connected call failures - Calls originated on-switch Counter Number of calls made by subscribers on this Call Agent that failed from an active state (calls that were cut off while the call was in progress). This count includes all deactivation causes other than normal release.
Traffic information: Connected call failures - Calls from trunks Counter Number of incoming trunk calls that failed from an active state (calls that were cut off while the call was in progress). This count includes all deactivation causes other than normal release.
Traffic information: Connected call failures - Calls reaching maximum duration Counter Number of calls that were terminated because they reached the maximum call duration (as specified in Number Validation or Routing).
Call attempt failures: Called on-switch subscriber busy - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because a subscriber line was busy. (This includes calls to SIP subscribers where the maximum call appearance limit has been reached, and calls to a PBX where there is no free PBX line.)
Call attempt failures: Called on-switch subscriber busy - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because a subscriber line was busy. (This includes calls to SIP subscribers where the maximum call appearance limit has been reached, and calls to a PBX where there is no free PBX line.)
Call attempt failures: Handled by Call Services - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because the calls were rejected by call services such as Do Not Disturb or Anonymous Call Rejection.
Call attempt failures: Handled by Call Services - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because the calls were rejected by call services such as Do Not Disturb or Anonymous Call Rejection.
Call attempt failures: Called on-switch subscriber device unavailable - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because the subscriber was unavailable (for example because of VoIP network problems).
Call attempt failures: Called on-switch subscriber device unavailable - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because the subscriber was unavailable (for example because of VoIP network problems).
Call attempt failures: No outgoing trunk circuit available - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because there was no free circuit on the target trunk. (This includes calls to SIP trunks where the maximum call appearance limit for the trunk has been reached.)
Call attempt failures: No outgoing trunk circuit available - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because there was no free circuit on the target trunk. (This includes calls to SIP trunks where the maximum call appearance limit for the trunk has been reached.)
Call attempt failures: Remote called subscriber or remote trunk busy - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because a subscriber line on another switch was busy, or because there was no free circuit on a remote trunk (not a trunk connected to the MetaSwitch NE).
Call attempt failures: Remote called subscriber or remote trunk busy - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because a subscriber line on another switch was busy, or because there was no free circuit on a remote trunk (not a trunk connected to the MetaSwitch NE).
Call attempt failures: Trunk from MetaSwitch failed - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because the target trunk has failed.
Call attempt failures: Trunk from MetaSwitch failed - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because the target trunk has failed.
Call attempt failures: Number validation failed - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed during number validation. These failures may be caused by
  • an incorrect dialed number that does not match the NE's number validation tables
  • no dialed digits received
  • a missing or incorrect entry in the number validation tables.
Call attempt failures: Number validation failed - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed during number validation. These failures may be caused by
  • an incorrect dialed number that does not match the NE's number validation tables
  • no dialed digits received
  • a missing or incorrect entry in the number validation tables.
Call attempt failures: Routing failed - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed during routing (calls that could not be routed for a reason other than those listed above). An increasing value in this statistic typically indicates an error in the routing configuration.
Call attempt failures: Routing failed - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed during routing (calls that could not be routed for a reason other than those listed above). An increasing value in this statistic typically indicates an error in the routing configuration.
Call attempt failures: System congestion - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because of system congestion. This can occur in high-load conditions when unusually large numbers of customers are trying to establish calls at the same time.
Call attempt failures: System congestion - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because of system congestion. This can occur in high-load conditions when unusually large numbers of customers are trying to establish calls at the same time.
Call attempt failures: Resource shortage - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because of a resource failure (such as memory shortage).
Call attempt failures: Resource shortage - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because of a resource failure (such as memory shortage).
Call attempt failures: Media failed - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because the required media failed. This may indicate an internal error in the Media Gateway that was used for the call.
Call attempt failures: Media failed - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because the required media failed. This may indicate an internal error in the Media Gateway that was used for the call.
Call attempt failures: Signaling failed - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because of a failure in signaling (such as interworking errors).
Call attempt failures: Signaling failed - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because of a failure in signaling (such as interworking errors).
Call attempt failures: Other failure - Calls originated on-switch Counter Number of call establishment attempts for calls made by subscribers on this Call Agent that failed because of reasons other than those listed above.
Call attempt failures: Other failure - Calls from trunks Counter Number of call establishment attempts for incoming trunk calls that failed because of reasons other than those listed above.
Call topology: On-switch - Successful call attempts Counter Number of calls between two on-switch subscribers that were connected successfully.
Call topology: On-switch - Calls currently connected Gauge Number of connected calls between two on-switch subscribers.
Call topology: On-switch - Calls currently connected - high water mark High Highest number of connected calls between two on-switch subscribers at any time during the summary period.
Call topology: On-switch - Calls currently connected - low water mark Low Lowest number of connected calls between two on-switch subscribers at any time during the summary period.
Call topology: On-switch - Call usage Usage Call usage for calls between two on-switch subscribers during the summary period, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Call topology: On-switch subscriber to trunk - Successful call attempts Counter Number of outgoing calls from an on-switch subscriber to a trunk that were connected successfully.
Call topology: On-switch subscriber to trunk - Calls currently connected Gauge Number of outgoing connected calls from an on-switch subscriber to a trunk.
Call topology: On-switch subscriber to trunk - Calls currently connected - high water mark High Highest number of outgoing connected calls from an on-switch subscriber to a trunk at any time during the summary period.
Call topology: On-switch subscriber to trunk - Calls currently connected - low water mark Low Lowest number of outgoing connected calls from an on-switch subscriber to a trunk at any time during the summary period.
Call topology: On-switch subscriber to trunk - Call usage Usage Call usage for outgoing calls from an on-switch subscriber to a trunk during the summary period, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Call topology: On-switch subscriber to IVR - Successful call attempts Counter Number of calls from an on-switch subscriber to an IVR termination (announcement or Call Service menu) that were connected successfully.
Call topology: On-switch subscriber to IVR - Calls currently connected Gauge Number of connected calls from an on-switch subscriber to an IVR termination (announcement or Call Service menu).
Call topology: On-switch subscriber to IVR - Calls currently connected - high water mark High Highest number of connected calls from an on-switch subscriber to an IVR termination (announcement or Call Service menu) at any time during the summary period.
Call topology: On-switch subscriber to IVR - Calls currently connected low water mark Low Lowest number of connected calls from an on-switch subscriber to an IVR termination (announcement or Call Service menu) at any time during the summary period.
Call topology: On-switch subscriber to IVR - Call usage Usage Call usage for calls from an on-switch subscriber to an IVR termination (announcement or Call Service menu) during the summary period, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Call topology: Trunk to on-switch subscriber - Successful call attempts Counter Number of incoming calls from a trunk to an on-switch subscriber that were connected successfully.
Call topology: Trunk to on-switch subscriber - Calls currently connected Gauge Number of incoming connected calls from a trunk to an on-switch subscriber.
Call topology: Trunk to on-switch subscriber - Calls currently connected - high water mark High Highest number of incoming connected calls from a trunk to an on-switch subscriber at any time during the summary period.
Call topology: Trunk to on-switch subscriber - Calls currently connected - low water mark Low Lowest number of incoming connected calls from a trunk to an on-switch subscriber at any time during the summary period.
Call topology: Trunk to on-switch subscriber - Call usage Usage Call usage for incoming calls from a trunk to an on-switch subscriber during the summary period, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Call topology: Trunk to trunk - Successful call attempts Counter Number of transit calls from a trunk to another trunk that were connected successfully.
Call topology: Trunk to trunk - Calls currently connected Gauge Number of transit calls from a trunk to another trunk.
Call topology: Trunk to trunk - Calls currently connected - high water mark High Highest number of transit calls from a trunk to another trunk at any time during the summary period.
Call topology: Trunk to trunk - Calls currently connected - low water mark Low Lowest number of transit calls from a trunk to another trunk at any time during the summary period.
Call topology: Trunk to trunk - Call usage Usage Call usage for transit calls from a trunk to another trunk during the summary period, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Call topology: Trunk to IVR - Successful call attempts Counter Number of incoming calls from a trunk to an IVR termination (announcement or Call Service menu) that were connected successfully.
Call topology: Trunk to IVR - Calls currently connected Gauge Number of incoming calls from a trunk to an IVR termination (announcement or Call Service menu).
Call topology: Trunk to IVR - Calls currently connected - high water mark High Highest number of incoming calls from a trunk to an IVR termination (announcement or Call Service menu) at any time during the summary period.
Call topology: Trunk to IVR - Calls currently connected - low water mark Low Lowest number of incoming calls from a trunk to an IVR termination (announcement or Call Service menu) at any time during the summary period.
Call topology: Trunk to IVR - Call usage Usage Call usage for incoming calls from a trunk to an IVR termination (announcement or Call Service menu) during the summary period, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Call topology: Multiparty - Successful call attempts Counter Number of calls involving three or more endpoints that were connected successfully.
Call topology: Multiparty - Calls currently connected Gauge Number of connected calls involving three or more endpoints.
Call topology: Multiparty - Calls currently connected - high water mark High Highest number of connected calls involving three or more endpoints at any time during the summary period.
Call topology: Multiparty - Calls currently connected - low water mark Low Lowest number of connected calls involving three or more endpoints at any time during the summary period.
Call topology: Multiparty - Call usage Usage Call usage for calls involving three or more endpoints during the summary period, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.