The Call Agent Statistics object is a child of the Call Agent Diagnostics object. There is a single instance of the Call Agent Statistics object. The Call Agent Statistics object does not have any fields. However, you can reset all the fields of the child 'Summary Period' objects by using the 'Reset statistics' action.
The Call Agent Statistics object has three types of child objects:
These three types of Call Agent Statistics objects have different fields.
There is a single 'No Summary Period' Call Agent Statistics object, which displays current statistics. All the fields in the 'No Summary Period' child object are read only and there are no management actions associated with this object. Note that the average number Gauge statistics in this object represent the current count of calls rather than an average.
There are eight 'Summary Period' Call Agent Statistics objects, which each display statistics collected over a different time interval. Note that the summary periods are preconfigured; you cannot change the summary periods or create new 'Summary Period' Call Agent Statistics objects. All the 'Summary Period' Call Agent Statistics objects have the same fields. All the fields are read only and there are no management actions associated with these objects.
Counter type statistics record the total count of events (or time) during the particular time interval. High and Low type statistics record the highest or lowest value of the field reached during the particular time interval. Gauge type statistics show the average value of the field during the particular time interval, with a sampling rate of once every 5 minutes. Gauge statistics for the current and previous 5 minute time intervals are therefore a single snapshot value. Usage type statistics record the call usage in CCS (Centa Call Seconds): the total call time, in hundreds of seconds. 100 seconds = 1 CCS.