Call Pickup Group

The Call Pickup Group object defines a group of Business Group Lines within which the subscribers can use Call Pickup to answer each other's incoming calls. It is a child of the Business Group Call Pickup Services object.

To allow the Business Group to use the Call Pickup service, you need to configure a Call Pickup Group, and add two or more Call Pickup Group Member child objects identifying the Business Group lines that will be members of the Call Pickup Group.

A Call Pickup Group and its child Call Pickup Group Members can be managed by a Web Self-Care user who is an administrator for the department specified in the Department field, or for a higher-level department of which this is a sub-department.


Parameter

Access

Description
Group name Change A name used to identify the Call Pickup Group within the EMS System Explorer user interface. Specify a name of up to 64 characters.
Department Change The department within the parent Business Group, if any, to which this Call Pickup Group belongs. Select from the drop-down list of all Departments configured in this Business Group. The Call Pickup Group can be managed by a Web Self-Care user who is an administrator for this department, or for a higher-level department of which this is a sub-department. To specify that this Call Pickup Group belongs to the top level of the Business Group and not to any department within it, select the entry None. The default is None.
Number of members Read only The number of child Call Pickup Group Member objects of this Call Pickup Group.
Export - number of objects exported Read only The total number of objects (including child objects) written to the export file so far in the current or most recent export operation.
Export - status Read only The status of the current or most recent export operation, if any. Values:
  • None
    No export has been attempted. Use the export pushbutton to start it.
  • In progress
    Export is in progress. Do not attempt to access the export file until the status has changed to Succeeded.
  • Succeeded
    Export completed successfully.
  • Failed
    Export failed. Check the Export - log correlator field for more details.
  • Partially failed
    A field in the configuration of the exported object or one of its child objects was not valid. Typically this is because a referenced object has been deleted. Either check and correct the configuration before retrying the export, or correct the error in the exported file before attempting to re-import it.
Export - file Change The name of the text file (in the EMS User's home directory on the EMS Server) to which configuration information for this object will be exported. The maximum length of the filename is 32 characters.
Export - log correlator Read only If the export status is Failed, this field contains a correlator for the log message that contains details of the failure. Click on the 'go to log' button next to this field to jump to this message in the EMS log viewer window.
Export - correlator metaswitch Read only If the export status is Failed, this field contains the name of the EMS Server or MetaSwitch Network Element that generated the failure log. You may need this information to find the log in the EMS log viewer window.