The Find-me-follow-me Rule object is used to define numbers that are rung as well as the subscriber's own number.
Each Find-me-follow-me Rule object is a child of a Call Forwarding Services object. A single Call Forwarding Services object can have up to 32 Find-me-follow-me Rule child objects.
If the parent Call Forwarding Services object is configured to use Basic Find-me-follow-me, the Find-me-follow-me Rule objects are used to configure additional numbers that are rung simultaneously with the subscriber's own number. Any of the numbers can answer the call. For Basic Find-me-follow-me, you do not need to configure a Find-me-follow-me Rule that is the subscriber's own number; their number is always called.
If the parent Call Forwarding Services object is configured to use Enhanced Find-me-follow-me, the Find-me-follow-me Rule objects are used to configure additional numbers and the order in which they are rung. Multiple numbers may be configured to ring at once. That is, at each step in the order, you can configure multiple numbers which will be rung simultaneously (by giving them the same value in the Order field). For Enhanced Find-me-follow-me, you must configure a Find-me-follow-me Rule that calls the subscriber to define where in the list of numbers they are called. This is done by creating a Find-me-follow-me Rule that has a Rule type of Alert this subscriber.
If a number is repeated, it will be alerted the first time it is found, but will not be called again if it is found again with a later Order.
If the switch supports transferring calls to voicemail using Call Forwarding, you can set up Find-me-follow-me to transfer calls to voicemail if none of the other numbers can take the call. To do this, specify the designated telephone number for the voicemail system in the last Find-me-follow-me Rule (the rule with the highest order) for this subscriber. (There should not be any other Rules with the same or a higher order as this one, because the voicemail system should always be able to take the call and so the numbers in other rules would be bypassed.)
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When a subscriber is changed from being unsubscribed to being subscribed to Basic Find-me-follow-me (SimRing), no rules are created - their own number will be called implicity when the service is enabled. When a subscriber is changed from being unsubscribed to being subscribed to Enhanced Find-me-follow-me, a new Find-me-follow-me Rule child object is automatically created. This is created with the default Order and set with a Rule type of Alert this subscriber. |
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If migrating a subscriber from Basic Find-me-follow-me to Enhanced, all existing Find-me-follow-me Rule objects are retained and given the default Order and Ringing timeout. Additionally, a new rule is created with a Rule type of Alert this subscriber. If migrating a subscriber from Enhanced Find-me-follow-me to Basic, any existing Find-me-follow-me Rule objects with a Rule type of Alert this subscriber are deleted. (The subscriber is always called as part of Basic Find-me-follow-me; a rule is not needed.) Other rules are retained, but fields which only apply to Enhanced Find-me-follow-me are hidden. However, their values are remembered. This means that if you migrate a subscriber back to Enhanced Find-me-follow-me, these values will re-appear (provided the rules are not deleted before then). Additionally, a single Alert this subscriber rule will be created, as described. |
This object can be set up by the subscriber using CommPortal or Web Self-Care, or you can create, delete, or configure it using the EMS.
Parameter |
Access |
Description |
Order | Create | This field is only visible if Find-me-follow-me - service level in the parent Call Forwarding Services object is set to Enhanced. A sequence number to determine the order in which Find-me-follow-me Rule numbers are called (in ascending order of sequence number). Multiple Rules can have the same Order number, in which case all of the numbers specified by those Rules will ring simultaneously. Select a value from 1 to 6. The default is 1. Note that empty steps are ignored; after processing Rules with an Order of 1, if there are no Rules with an Order of 2, it will immediately proceed to an Order of 3, and so on. |
Rule type | Change | This field is only visible if Find-me-follow-me - service level in the parent Call Forwarding Services object is set to Enhanced.
This specifies whether the rule is set to call a number specified by the subscriber, or to the grandparent subscriber. (Note that the number specified could be this subscriber's number. This is not prevented, but is not recommended.)
Values:
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Number to ring | Change | This field is only visible if Find-me-follow-me - service level in the parent Call Forwarding Services object is set to Basic (SimRing), or if Rule type (in this object) is set to Ring number. If this field is visible, it must be filled in. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number. |
Comment | Change | A text field that can be used to store additional information about the Find-me-follow-me Rule. For example, you could specify what the number is - "work", "mobile" etc. This field is optional; you can supply up to 32 characters of text. |
Forwarding Permitted | Change | Specifies whether the receiving number can forward the call to another number. For example, you can set this to False so that you can alert a mobile phone at the first step, but prevent it being forwarded to a voicemail system. (Being answered by a voicemail system would cause the Find-me-follow-me rules to stop being processed.)
Note that this restriction may be ignored if the phone network does not support it.
Values:
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Ringing timeout | Change | This field is only visible if Find-me-follow-me - service level in the parent Call Forwarding Services object is set to Enhanced. Specifies how long the Number to ring should be rung before proceeding to the next step. Note that if you have multiple numbers with the same order (specified in the Order field), the number will be rung until all the timeouts for Rules of the same order have run out. For example, assume you have two rules with an Order of 1. One has a Ringing timeout of 10 seconds and the other has a Ringing timeout of 15 seconds. Both numbers will ring for 15 seconds before continuing with Rules with an Order of 2. Range: 1 - 60 seconds. The default is 36. |